All About Warranty - WIND NET Computers

Warranty Information, Conditions and Requirements

All warranty claims are subject for in-store checking/testing
Valid proof of purchase is required. Original packaging is recommended but not mandatory unless required for verification.
Item compatibility is the buyer’s responsibility. It is the buyer’s responsibility to confirm the compatibility of the item before buying. Thus, items bought that are incompatible with buyer’s hardware is not covered by warranty.
Change of mind, incorrect purchase, or preference-related concerns are not covered under warranty.
No Warranty on freebies, software, adaptors
Cables are eligible for 7 days replacement only if found defective
All items/claims for warranty are carry-in. Shipping/Delivery fee of item to and from our store will be shouldered by customer
Mishandled, improperly integrated, physical damage (burnt, water damage, dent, cracked, scratches, corrosion, acts of nature) voids the warranty.
Damages that are considered part of wear and tear of item such as fading, material degradation, foam wear, surface scratches, or discoloration due to prolonged use is not eligible for warranty
Tampering, removal of serial numbers, or unauthorized modification that affects product integrity or contributes to the defect may void the warranty.
Damage directly resulting from overclocking or operation beyond manufacturer-recommended specifications may void the warranty.
Warranty period of the replacement/repaired item will continue from whatever time period was still remaining from the original item.
Laptop specific warranty:
- Store only covers the replacement period for defective Laptops. Beyond replacement period, warranty will be handled by authorized service center.
- Battery warranty is 1 year and is also to be handled by authorized service center.
- The Store shall not be responsible for loss of data, software, or stored information on laptops. Customers are advised to back up all data prior to submission.
Monitor specific warranty:
- In addition to the conditions above, monitor warranty covers only screen defects such as lines, screen-related garbage display or no power that is not related to defective power adaptor
- Power adaptors are covered for thirty (30) days unless otherwise stated
- Pixel Related Warranty Policy: covered by warranty only if there are minimum of 5 dead pixel/stuck pixel/bright pixel or angle-depended dead pixel. Dirt or debris on the screen surface is not considered a dead pixel. This policy is in-line with manufacturer warranty policy.
Mechanical Keyboard specific warranty:
- In addition to the conditions above, mechanical keyboard warranty covers only defects on PCB
- Switches are considered consumable unless found to have manufacturing defects.
RAM specific additional information
- Maximum attainable speed (MHz) depends on the processor and motherboard and is not considered a defect.
2.4GHz Wireless Mouse/Keyboard/Headset additional information
- 2.4GHz dongles are prone to interference specially if placed near routers, WIFI receivers or Bluetooth receivers or other devices that use the 2.4GHz spectrum. Thus, disconnection/delays normally occur. This condition may not constitute a defect.
Storage Devices and Data Loss
- The Store shall not be responsible for loss of data, software, programs, or stored information on hard disk drives (HDD), solid-state drives (SSD), external storage devices, USB drives, memory cards, or any other storage media submitted for warranty. Customers are advised to back up all data prior to submission.

In-Store Warranty

The In-Store Warranty applies within the Store’s specified in-store warranty period from the date of purchase.

Items claimed under the In-Store Warranty should be returned complete with original packaging and contents to qualify for outright replacement. Incomplete items may be subject to evaluation and may instead be processed under standard service center procedures.
If the defective item is verified by the Store and a similar or equivalent item is available in stock, the defective item shall be replaced outright.
If a similar or equivalent item is not available in stock, the customer may choose any of the following remedies:
- Wait for restocking within a reasonable period;
- Select a replacement item of equivalent type and specifications; or
- Request a refund or store credit of the original purchase price in accordance with applicable laws and regulations.
If the selected replacement item has a higher selling price than the original purchase price, the customer shall pay the price difference. If the selected replacement item has a lower selling price, any excess amount shall be refunded or applied as Store Credit, in accordance with applicable laws and regulations

For purposes of replacement, a “similar” or “equivalent” item shall refer to a product that substantially matches the original item in model category, core specifications, chipset or processing class, functional features, and prevailing market value at the time of replacement. Differences in brand tier, aesthetic design, bundled accessories, factory overclocking, cooling configuration, or other premium features shall not automatically entitle the customer to a higher-priced model without payment of the corresponding price difference.

Delivery, pull-out, and transportation of the item to and from the customer’s residence shall be at the customer’s expense.

Service Center Warranty (After expiration of In-Store Warranty)

For purposes of this section, “Authorized Service Center” shall refer to the manufacturer, distributor, or any entity officially designated to perform warranty service for the product.

Upon expiration of the In-Store Warranty period, warranty claims shall be subject exclusively to the terms, conditions, and procedures of the Authorized Service Center.
Where permitted by the Authorized Service Center’s policy, it is recommended that the customer bring the item directly to the Authorized Service Center for evaluation and processing.
For laptop products, customers shall bring the unit directly to the Authorized Service Center where a local service center is available. The Store shall not accept laptop units for service center endorsement in such cases.
For products and brands without a local Authorized Service Center, the Store shall provide free shipment to the designated service facility within the first year from the date of purchase, solely for purposes of warranty submission and subject to the policies of the Authorized Service Center.
The Authorized Service Center shall have sole and absolute discretion to determine the appropriate remedy, including repair, replacement, issuance of credit (if applicable), or denial of the claim, in accordance with its warranty policy. The standard processing period is typically thirty (30) to sixty (60) days, subject to parts availability and service timelines.
In the event the Authorized Service Center offers an upgraded or alternative unit that requires additional payment, any price difference or upgrade cost shall be borne by the customer, unless otherwise determined by the Authorized Service Center.
The Store shall not have authority to influence, modify, or override any decision made by the Authorized Service Center.
The Store’s role shall be limited to facilitating endorsement (RMA) of the item and providing status updates to the customer, and shall not include authority to approve, deny, or determine the outcome of the warranty claim.
If the processing period exceeds ninety (90) days, the Store may provide an appropriate remedy, including issuance of Store Credit equivalent to the original purchase price, subject to applicable laws and regulations.
Delivery, pull-out, and transportation to and from the customer’s residence shall be at the customer’s expense.