Warranty Information, Conditions and Requirements
General Conditions
- All warranty claims are subject for in-store checking/testing.
- Valid proof of purchase is required. Original packaging is recommended but not mandatory.
- Buyers must confirm item compatibility before purchase. Incompatible items are not covered under warranty.
- Change of mind or preference is not covered.
- No warranty on freebies, software, or adapters.
- Cables are eligible for 7-day replacement only if defective.
- All claims require carry-in service. Customers are responsible for shipping costs.
- Physical damage (burns, water damage, dents, cracks, scratches, corrosion) voids the warranty.
- Wear-and-tear damage (fading, foam wear, surface scratches) is not eligible for warranty claims.
- Tampering or serial number removal may void coverage.
- Overclocking damage may void the warranty.
- Replacement items retain the remaining warranty period from the original purchase.
Product-Specific Policies
Laptops
The store covers replacement during the specified warranty period. After that, service centers handle all claims. Battery warranty lasts one year through authorized service centers. Customers must back up their data before submitting a unit for warranty.
Monitors
Coverage includes screen defects such as lines, garbage display, and no power. Power adapters are covered for 30 days. Dead pixel coverage requires a minimum of 5 dead pixels. Dirt or marks on screens do not qualify.
Mechanical Keyboards
PCB defects are covered. Switches are considered consumable parts unless manufacturing defects are found.
RAM
Maximum speed depends on your processor and motherboard. Not reaching advertised speed due to platform limitations is not considered a defect.
Wireless Devices
Interference from routers, Bluetooth receivers, or other 2.4GHz devices is not considered a defect.
Storage Devices
The store is not responsible for data loss on HDDs, SSDs, USB drives, or memory cards. Always maintain your own backups.
In-Store Warranty
Applies within the store's specified warranty period from the date of purchase. Defective items with original packaging are eligible for outright replacement if similar stock is available.
If the same item is unavailable, customers may:
- Wait for restocking
- Select an equivalent replacement
- Request a refund or store credit
If the replacement item is higher-priced, the customer pays the difference. If lower-priced, the customer receives a refund or store credit for the difference.
"Similar" or "equivalent" refers to products matching in category, specifications, chipset, and market value.
Service Center Warranty
After the in-store warranty period expires, authorized service centers handle all claims exclusively.
Customers should bring items directly to service centers when available. Free shipment is provided within the first year for products without local service centers.
Service centers determine the remedy: repair, replacement, credit, or denial. Standard processing time is 30-60 days.
If processing exceeds 90 days, the store may issue store credit matching the original purchase price.