All About Warranty

Warranty Information, Conditions and Requirements

  • All warranty claims are subject for in-store checking/testing
  • Defective items for warranty are subject for pull out and RMA services
  • Item compatibility is the buyer’s responsibility. It is the buyer’s responsibility to confirm the compatibility of the item before buying. Thus, items bought that are incompatible with buyer’s hardware is not covered by warranty.
  • Change of mind is not eligible for warranty
  • NO Cash Refund. NO Warranty on freebies, software, adaptors
  • Cables are eligible for 1 day replacement only if found defective
  • All items/claims for warranty are carry-in. Shipping/Delivery fee of item to and from our store will be shouldered by customer
  • Mishandled, improperly integrated, physical damage (burnt, water damage, dent, cracked, scratches, corrosion, acts of nature) voids the warranty.
  • Damages that are considered part of wear and tear of item such as fading, material degradation, foam wear, surface scratches, or discoloration due to prolonged use is not eligible for warranty
  • Tampered warranty sticker voids the warranty
  • Overclocking related damage will void the warranty
  • Warranty period of the replacement/repaired item will continue from whatever time period was still remaining from the original item.
  • Monitor specific warranty:
    • In addition to the conditions above, monitor warranty covers only screen defects such as lines, screen-related garbage display or no power that is not related to defective power adaptor
    • 30 days warranty only for power adaptor
    • Pixel Related Warranty Policy: covered by warranty only if there are minimum of 5 dead pixel/stuck pixel/bright pixel or angle-depended dead pixel. Dirt or debris on the screen surface is not considered a dead pixel. This policy is in-line with manufacturer warranty policy.
  • Mechanical Keyboard specific warranty:
    • In addition to the conditions above, mechanical keyboard warranty covers only defects on PCB
    • Switches are not covered by warranty
  • RAM specific additional information
    • Maximum attainable speed (MHz) depends on the processor and motherboard and is not considered a defect.
  • 2.4GHz Wireless Mouse/Keyboard/Headset additional information
    • 2.4GHz dongles are prone to interference specially if placed near routers, WIFI receivers or Bluetooth receivers or other devices that use the 2.4GHz spectrum. Thus, disconnection/delays normally occur. This condition may not be considered as a defect.
  • Items for warranty must be complete with original contents/packaging in good condition and accompanied by warranty receipt.

Outright Replacement

  • For items found defective that met the above condition and requirements and is under replacement period:
    • If similar item is in stock, item will be replaced immediately
    • If similar item is out of stock:
      1. Customer can wait for similar item to be in stock (no definite time period)
      2. Customer can upgrade to another item of similar type
        • If price of chosen replacement item is greater than the original purchased item, there will be an additional charge equivalent to the difference between the price of two items
        • If price of chosen replacement item is lower than the original purchased item, no refund will be given
    • Delivery of the item to and from the customer’s residence will be at the customer’s expense.

Store Warranty / Service Warranty

  • Items found defective that meet the above conditions and requirements, and are under store/service warranty as indicated on the receipt, include free diagnosis, processing, and shipping to the local manufacturer/service center. Delivery of the item to and from the customer’s residence will be at the customer’s expense.
  • For defective items with receipt that indicates service warranty of more than 12 months, free shipping to the local manufacturer/service center is only applicable during the first 12 months from the date of purchase. After the first 12 months, the shipping cost is to be paid for by the customer
  • Defective items under store/service warranty is subject for pull-out (will be sent to local supplier/service center)
  • Customer can choose if the store will process the warranty or customer can bring the item directly to service center
  • Local supplier/manufacturer will check if item is eligible for warranty
    •  If eligible for warranty, it is the supplier/manufacturer’s prerogative if they will repair or replace defective item
  • Waiting time period for pull-out items is 30 – 60 days (may extend up to 90 days)
    • In the event of waiting time exceeds 90 days, store credit will be given equivalent to the amount paid by customer from time of purchase. Store credit is not convertible to cash.

Distributor’s Warranty

  • Distributor’s warranty is subject for verification with local supplier/manufacturer
  • The store only covers free diagnosis and paperwork processing for items under Distributor’s Warranty
  • If defective item is verified by local supplier and is eligible for distributor’s warranty:
    • Customer can choose if the store will process the warranty or customer can go directly to service center
    • All costs (handling fee, shipping fee, etc) that will incur during the warranty process will be paid for by the customer
    • No definite waiting time period during extended warranty process