Shipping Policy
Last updated: October 24, 2026
1. Where We Ship and How
We ship nationwide via J&T Express.
Within our local service area you can also choose delivery by our own rider, or in-store pickup at no charge.
2. Shipping Fees
Shipping is calculated automatically at checkout based on the weight and size of your items and your destination. The fee shown at checkout is the fee you pay.
Some items are marked as free shipping on their product page, and those ship at no cost to you.
Rider delivery fees are based on distance and are also shown at checkout.
3. Processing and Dispatch
We are open daily from 10:30 AM to 7:00 PM, except on selected holidays.
Orders placed and confirmed before 6:30 PM are prepared the same day. Orders after that are prepared the next business day. You can place an order at any time; only preparation follows store hours.
Orders containing incoming or pre-order items are dispatched once all items have arrived.
4. Delivery Timeframes
Estimated transit time once your parcel is with the courier:
- NCR and Luzon - 1 to 5 business days
- Visayas and Mindanao - 3 to 7 business days
- Island destinations - 5 to 6 business days
Estimates are from J&T. We don't control courier delays, weather, or holiday schedules. Remote destinations such as Palawan may take longer.
5. Tracking Your Order
Once your parcel is dispatched, the tracking number appears in your order's status history with a direct link to J&T Track & Trace. You can view it any time from your account.
6. Shipping Address
Please provide a complete address including your barangay, along with a working mobile number. Incomplete addresses are the most common cause of failed deliveries.
Address changes are possible only before your order is dispatched. Message us as soon as possible if something is wrong.
7. Receiving Your Order
Please check your items on delivery before signing the courier's delivery note.
If someone else will receive the parcel for you, the courier may require a signed authorization letter and a valid government ID.
8. Cash on Delivery
A down payment may be required on Cash on Delivery orders, calculated automatically at checkout. The remaining balance is paid to the courier on delivery.
Our courier can only collect up to P50,000 on delivery. Anything above that is paid upfront.
Cash on Delivery is not available for every order. Some items cannot be shipped Cash on Delivery, and where the shipping cost is high compared with the value of the items you will be asked to pay by GCash or Bank Transfer instead.
9. Refused or Undeliverable Shipments
If a delivery cannot be completed and the parcel is returned to our store, the order is closed. If you still want the items, please place a new order.
You are responsible for the courier's return charge, and for the shipping cost again if the items are sent out a second time. Your down payment is applied to these charges and is not refundable.
Repeated refused or undeliverable deliveries may mean a down payment is required on future Cash on Delivery orders.
10. Damaged or Lost in Transit
If your parcel arrives damaged, or does not arrive at all, please contact us within 7 days of the delivery date or the expected delivery date.
Keep the packaging and send us photos of the parcel as you received it. We will raise the case with the courier and keep you updated.
11. Need Help
Message us through the chat on your order page, or contact our store directly. We respond during store hours.
Email: windnetpcsales@gmail.com
Phone: 0912-039-0713